January 17th, 2014

Update on milestone in formulation of our baby products

Editor’s note:  Below is a letter to our customers from Zephanie Jordan, Vice President of Global Regulatory Affairs with our Consumer team, which provides context for the current news about a major milestone in our commitment to meet your expectations in the formulation of our baby products.


Dear Customer,

In 2011, the Johnson & Johnson Family of Consumer Companies started on a journey to enhance our products based on your suggestions. Today, we’re pleased to let you know that we have met our commitment to remove formaldehyde-releasing preservatives and reduce traces of 1,4 dioxane from all of our baby products, everywhere around the world.

We’ve been listening to you, and that’s why we’ve made a public pledge to reduce or eliminate certain ingredients in our baby and beauty products worldwide. We want our beauty and baby care products to reflect your current and future needs, so you will always have complete peace of mind when you bring them into your home.

Over one billion people trust the quality and safety of our products, and maintaining this trust is of paramount importance to us. Every one of our products on the market today is safe and effective when used as directed, and either meets or exceeds government standards, as well as stringent regulations globally, including N.A. and E.U. cosmetic ingredient safety guidelines. Where guidelines differ, we apply whichever standard is stricter.

We understand that earning your trust means more than meeting government safety regulations, and sometimes even more than meeting the highest scientific standards for safety. Trust means gaining your complete confidence in our ingredient selection and decision-making process as a company, and also making your views and concerns a part of this process. That’s why we’ve created a website that brings to life all we do to ensure the quality and safety of every product: Our Safety & Care Commitment.

We’re proud to be the first major company to set and meet this public commitment, and we’ll continue to lead by working with our suppliers and partners to produce the very best products for you and your family. Already, we’ve committed to make further enhancements to our baby products by the end of 2015.

As science advances and your preferences change, we’ll continue to listen to you and earn your trust.

Thank you for choosing Johnson & Johnson.



Zephanie Jordan
Vice President of Global Regulatory Affairs

5 Responses to “Update on milestone in formulation of our baby products”

  1. Kevin Kampherstein says

    Hi Zephanie,
    As a father to a 3 and 5 year old, the safety of the products my children take are extremely important to me and I am proud of J&J for listening to the needs of the consumer and taking action to ensure the continued safety of those using J&J’s products. I have been a loyal customer to J&J most of my life and while I am proud of these steps taken by J&J I also find myself wondering when the Tylenol products will be making a full recovery. Since the shut down of the McNeil Fort Washington plant, I have had a hard time finding infant and children’s Tylenol and have had to resort to generic brands. I was just wondering if you have any insight into when we can expect to have access to children’s Tylenol again.

    Kevin Kampherstein

  2. Devon Eyer says

    Hi Kevin,

    Thanks for your nice comment and your loyalty to Johnson & Johnson.

    We checked with our Tylenol team for an answer to your question. The product is back on the shelf, so you should be able to find it. For help, try our product locator tool: http://www.tylenol.com/where-to-buy.

    Hope that helps!

  3. Shanaya Hargrove says

    I am very pleased to hear that the safety of our children in the world today is the number 1 priority within your company. It frightens me to know that we were once using products on our babies that could potentially harm them. Thank you for your listening and taking the time to make a difference. I look forward to seeing more enhancements to the baby products to better benefit their health. Johnson and Johnson is an amazing company and I will continue to support as you continue to listen to the public’s concerns.

    Thank you!

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